How We Handle Your Account Details
What you share with us stays tied to one thing: your account wallet. When you open it, we record the mobile number or email you register with, your display name, the wallet you send from — bKash, Nagad, Rocket, Upay or Bank Transfer — and the
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transaction IDs that match a deposit to your balance. We never ask for your wallet PIN, and nobody on our team will request it over chat or a phone call. Device data arrives on its own: browser type, screen size, approximate region and the screens you
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open inside the wallet. We use that to keep sessions steady on mobile and to flag logins that look wrong. Cookies do the smaller jobs, keeping you signed in and remembering your language choice, and you can block or clear them in your browser while still
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reaching the cashier. How long we keep records depends on the law that applies where you live, and a period set by a payment partner or a regulator wins over our own preference. Availability of the service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.